http://www.cap.org/apps/docs/cap_press/QualityManagement_pub.html

Quality Management In Clinical Laboratories: Promoting Patient Safety
Through Risk Reduction And Continuous Improvement

Updated September 19, 2005
Paul Valenstein, MD, FCAP, editor
Quality Management In Clinical Laboratories: Promoting Patient Safety
Through Risk Reduction and Continuous Improvement is a practical "how-to"
manual written for the laboratory director, supervisor, and practicing
pathologist. Sponsored by the College of American Pathologists Quality
Practices Committee and Patient Safety and Performance Measures Committee,
the manual is designed to help readers manage quality and patient safety in
clinical laboratories; comply with quality and patient safety regulations
and accreditation requirements; and develop and administer a quality
management plan.